About Wadi El Neel
Today we look after medical coverage through a network of hospitals, clinics, pharmacies, laboratories and diagnostic centres across Egypt.
Connecting someone with a doctor is a small part of the job. The real work is managing what happens around the care itself: approvals, coordination between the provider and the employer, claims, and a person to talk to when a beneficiary isn't sure what they're covered for.
That takes set processes, experienced teams, and systems that keep us, our clients and our providers working from the same information. It also means a client can see what their programme is doing, and what it costs.
Our vision
To be the healthcare management partner organisations in Egypt rely on, bringing employers, the people they cover and the providers who treat them into one well-run system.
Our mission
To make healthcare easier for organisations to manage, and easier for the people they cover to get.
Our values
At Wadi El Neel, care is a responsibility, and trust is the basis of every relationship
At Wadi El Neel Medical & Therapeutic Services, we believe healthcare is more than providing services. It is a responsibility built on trust, commitment and quality, and on making sure every beneficiary gets the best possible value.
With that in mind, we are guided by a set of values that shape how we work, our relationships with our clients, partners and healthcare providers, and our continuing effort to build a healthcare system that is more efficient, reliable and sustainable.
People first
We put people's needs at the heart of what we do, and work to make it easier for beneficiaries to get the medical services they need, while respecting their dignity and privacy and taking their needs into account.
Trust and integrity
We build our relationships on honesty, transparency and meeting our responsibilities. We earn the trust of our clients and partners through clear professional practice and the responsible handling of information and resources.
Quality and excellence
We are committed to raising the quality of our services and the efficiency of our operations, through continuous review and clear performance standards, to improve the beneficiary's experience and the reliability of our services.
Medical responsibility
We handle medical services with professional responsibility, supporting decisions and procedures grounded in genuine medical need and reliable information, while respecting the role of doctors, specialists and the competent authorities.
Efficiency and sustainability
We believe that managing resources and operations well helps keep healthcare services sustainable. So we aim for the right balance between quality of service, speed of procedures and cost efficiency, delivering real value to clients and beneficiaries.
Partnership and collaboration
We see our clients, healthcare providers and partners as an essential part of our success. We build long-term relationships founded on cooperation, shared expertise and joint effort toward better results.
Innovation and continuous improvement
We adopt technology and keep improving to manage medical care better: simpler procedures, more accurate data and easier access to services, in step with the needs of the market as it changes.
Fairness and transparency in service
We apply clear and consistent procedures in managing medical services, supporting fair treatment of beneficiaries, clear responsibilities and professional relationships built on respect and credibility.
Our commitment
Our values are not just principles we state. They guide our decisions, our procedures and our day-to-day relationships. Through them, we work to build a system of medical services that brings together responsible care, effective management and lasting trust.
Our experience and capabilities
In the market since 2008
Long enough to have built our network governorate by governorate, and to know how care actually gets delivered outside Cairo.
One team for the whole programme
The network, approvals, claims, beneficiary support and reporting are all handled here. When something goes wrong, there's one number to call.
All 27 governorates
From Cairo and Alexandria to Matrouh, New Valley and South Sinai. Cover that only works in the capital is no use to staff who live outside it.
Medical and operational experience together
Approvals draw on medical expertise, and the administration around them runs on processes refined over years of doing it.
Why Wadi El Neel?
What changes when we run your programme.
Built around your organisation
Your programme is set to your budget and your workforce, and it changes as they do.
A network where your people live
Contracted providers in every governorate, searchable by area on this site.
Claims with a clear trail
Every claim is recorded from submission to settlement, so a question about one has an answer.
Less on your HR team's desk
Employees bring their questions about cover and approvals straight to us.
Reporting you can use
Figures on how the programme is actually used, to base your next decision on.
Connected systems
Requests, approvals and claims move through connected systems, so nothing gets lost between us, the provider and you.
Ready to run your medical programme
Send us an enquiry, or call the hotline on 19736.